Apology for delivery delays


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It seems that the team is experiencing technical delays and it will take a bit longer to process your request. We’ve already escalated the matter and I will keep you posted. I apologise for any inconvenience caused.

I would like to really apologize for the extremely delayed update, but there were some internal misunderstandings, that had to be cleared.

We are completely aware of the current unpleasant situation and we know that the misunderstanding comes from our side, due to the (REASON FOR THE DELAY).

Please kindly, be aware that we are currently trying to resolve the issue the best way possible and we have taken over the case with high importance.

It was marked with a priority, however, due to the higher workload, I cannot assure they will be able to answer you today.

I am going to escalate the ticket further with our technical team in order to be prioritized even more.

It has been passed to our service delivery team and one of the assigned coordinators will contact you shortly with more detail regarding the provisioning of the purchase.

The order is now with our delivery team. They are trying to provision/provide the product/service ASAP and I will keep you posted with the progress.

The latest updates coming from the delivery coordinator @(YOUR COLLEAGUE NAME) are that he/she has engaged our internal teams. He has also raised tasks.

She is working on the resolution and doing her best to meet the deadlines.

I am not able to provide you with further delivery updates since the order is already on delivery stage, however, I believe (YOUR COLLEAGUE NAME) will keep you posted.

We are extremely sorry for the delay in delivery of the product/service. Тhere were several unexpected circumstances that impeded the delivery of the service on time.

Thank you for notifying us that you haven’t received the ordered products. We regret to hear that but kindly be informed that we have expedited the purchase internally and you will receive the goods on (DATE).

I would like to personally apologies for the unexpected delay in receiving the products that you’ve ordered. We appreciate your patience and we can assure you that we do our best to deliver the purchase shortly.

I understand that this may be frustrating and on behalf of the company, I would like to apologize for all caused impact over your business.

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