Sample Emails to Escalate an Issue
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Sample Emails to Escalate an Issue

Sample emails when you need to escalate an issue

I’ll escalate this right away.

Could you please provide me with your ticket number so I can help to prioritize or escalate the matter?

We’ll escalate this with the support team in our daily call today.

I’ll escalate this matter with our higher management.

Please excuse us that no one has contacted you yet, I will escalate the ticket with our support center.

Please apologize to us for the trouble it has caused you. We have escalated the problem with our delivery team and they have arranged for a replacement to be dispatched immediately.

We apologize a lot for the misunderstanding. I’ve asked our chief engineer to arrange to call at your factory to inspect the damage.

Once again, we apologize for the caused convenience. As the issue is escalated now, I trust you will get the most adequate help from our technical support.

We have taken the matter up with the higher management and will inform you of the results.

With reference to our telephone conversation, I can confirm that your issue has been escalated internally.

We greatly regret having given you cause for complaint. It has now been escalated.

I’m sorry to hear that. Our manager will call you straight back.

We have investigated the cause of the problem and have found that a mistake was made because of a system error. This has now been escalated to be fixed as soon as possible.

We are sorry to hear that, we escalate the issue internally right now.

We regret to hear that our technical support still can’t fix the problem. We’re going to escalate it and we hope that the issue will be resolved as soon as possible.

We have now taken steps to ensure that such an unpleasant situation and upcoming escalation will not occur in the future.

Phrases

I please you to escalate …
I kindly ask you to escalate …
We have taken the matter up …
This matter is escalated now.
I would like to inform you that the issue is escalated now.
With reference to our telephone conversation, I can confirm that your issue has been escalated.

Sample emails when you request an issue to be escalated

The problem is really urgent. Please escalate it with your manager.

Could you please escalate the order with the vendor? The delivery date was supposed to be yesterday and we need to take quick action.

As we haven’t received any response for 5 hours, I kindly ask you to escalate the issue.

I don’t get a response on ticket 1111, please escalate it as soon as possible.

We received the wrong product on 12/05/2021 and have been trying to return it for several days, but no one has responded to our messages. We kindly ask you to escalate this matter with the responsible person.

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