You want to call someone:
You name the company
☎ Hello, this is Larisa from (COMPANY NAME) calling…
Excuses
☎ I’m sorry to disturb you …
☎ I’m sorry, I must have dialed the wrong number.
☎ I’m sorry to be calling so late.
Name the person you want to talk to
☎ Could I please speak to Mr./Mrs. …?
☎ Could I please speak to someone in the … department?
Name the reason why you are calling
☎ I’m calling about …
Ask who you can turn to
☎ I’d like to speak with someone who can help me with/advise me about …
Asking for help
☎ Perhaps you could help me …?
Asking for meeting
☎ I’d like to arrange an appointment with Mr./Mrs. …
Asking when you can call
☎ Do you know when he/she will be back/available?
☎ When would be a good time to call back?
Leaving a message
☎ Could I please leave a message for Mr./Mrs. … to call me back?
Call later
☎ I’ll call back later.
Misunderstanding
☎ I’m sorry, I didn’t understand. Could you please repeat that?
Ending the call
☎ That’s all for now.
☎ Thanks for your help.
Say goodbye
Goodbye.
Someone is calling you:
Pick up the phone
☎ Good Morning, (COMPANY NAME)/(DEPARTMENT), Larisa is speaking.
Asking question
☎ May I ask what it’s about?
Asking for the name
☎ Who’s calling, please?
☎ Could you repeat your name, please?
Connecting the caller
☎ One moment, I’ll connect you.
The line is busy
☎ I’m afraid Mr./Mrs. … is not available at the moment.
The person is missing
☎ I’m afraid Mr./Mrs. … is in a meeting/is out of the office/won’t be back until … o’clock.
The person is busy
☎ I’m afraid Mr./Mrs. … is not available at the moment.
Offer help
☎ Can I help you?
Receive a message
☎ Would you like to leave a message?
Offer to call back later
☎ Could you call back later/tomorrow/ at … o’clock?
☎ I’ll give you Mr./Mrs. …’s extension number. It’s …
Offer the person to call them back
☎ Could Mr./Mrs. … return your call/call you back?
☎ Does he/she have your number?
☎ How can he/she best reach you?
Offer a meeting
☎ Would Monday at 2 pm suit you?
Ending the call
☎ Thanks for your call. Goodbye.
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