10 Best Ways To Say “Thank You for Contacting Me” At Work
The phrase “Thank you for contacting me” is most commonly used in co-ops by employees who work with customers. It is a polite greeting to the customer by which they want to show that any inquiry is welcome. It doesn’t matter if the customer is contacting you with good intentions, a specific query, or a complaint. The employee needs to be polite, and they can show this by using polite phrases such as “Thank you for contacting me”, “Thank you for reaching out to me” and a few more which can be found further down in the article.
Is It Professional to Say Thank You for Contacting Me?
Apart from being professional, it is also precautionary to use. When a client contacts you, you need to show good business etiquette. In addition to ”Thank you for contacting me”, you can also use ”Thank you for contacting us”. This way you show that you represent the company you work for. You can use this expression when a potential/new customer contacts your company. While ”Thank you for contacting me” can be used when a customer contacts you specifically.
Example:
Dear James, Thank you for contacting us! We will prepare our offer and send it to you shortly. Best regards, Sarah
10 Best Alternatives to Thank You for Contacting Me
1. Thank you for your email!
It’s a great alternative to ”Thank you for contacting me” because it is also acknowledging that you got the email and you are going to read it.
2. Thank you for reaching out to me!
This expression can be seen more often than ”Thank you for contacting me”. It can be used when you are emailing, calling, or messaging someone. Can be interpreted as ””yes, I got your message and am taking care of it now”.
3. Thank you for your inquiry!
It’s used when the other party has asked you a question and you are supposed to answer.
4. Thank you for your time on the phone earlier today.
Unlike the other expressions, here we have a conversation that took place over the phone. The customer made the first contact by phone, after which the communication continued by email.
5. Thanks for getting in touch!
It’s a more casual expression that means you’re grateful to the person who sought you out.
6. Thank you so much for connecting with me.
It’s common for people to thank others for connecting with their social media accounts. When someone has accepted the invitation you sent them, you can say ”Thank you so much for connecting with me.” or just ”Thank you for connecting with me.”
7. I am really glad that you reached out to me.
Another great interpretation that says you are happy to be contacted by the other person.
8. Thank you for reaching out to (COMPANY NAME).
This phrase is more commonly used to politely thank potential customers or clients for finding your contacts and being willing to ask you something or find more information about a product or service.
9. We appreciate your interest in (COMPANY NAME) and would like to start by thanking you for contacting us.
The meaning of this sentence is very similar to the previous one.
10. Thanks for reaching out to us! We really appreciate your interest in our service/product.
A simple thanks is an easy way to humanize your brand. It also demonstrates that you care about your customer and appreciate them for their time.
Thank You for Contacting Me or Thank You for Contact Me?
The correct expression is “Thank you for contacting me”. You need to show action, so you should use the verb – contacting. By using the noun ”contact” the phrase starts to have a strange meaning, which doesn’t sound good. “Contact” can be used in a sentence like “Could you please send me his contact details?”
Where to Insert the Phrase in the Email?
The phrase is added to the email after you’ve greeted the person: “Hi, (NAME), Thank you for contacting me!” You can only add it only at the top of the email but not in any other place.
Example:
More Sample Emails
EXAMPLE 1
Dear Mr. Brown,
Thank you for contacting us!
We were concerned to learn that the consignment of telephones ordered from us was damaged on arrival. We very much regret the inconvenience this has caused you.
We asked one of our agents to come on-site to inspect the damage. In the meantime, a replacement for the damaged articles was dispatched today.
Yours sincerely, James
EXAMPLE 2
Hi Stephan,
Thank you for contacting me!
I checked your CV and I would be grateful if you would come to our office in Berlin for an interview on November 4th at 11 am. You will be expected to remain in Berlin throughout the day as the interview procedure includes a visit to the company premises and factory. You will be reimbursed for all reasonable hotel and travel expenses.
I look forward to your rapid confirmation.
Truly yours, Maria
EXAMPLE 3
Hi Jessica,
Thank you for contacting me!
I regret to inform you that there are no bicycles available for the period you require. We suggest you contact the New York Bicycle Centre. They may be able to help you.
