Customer service is one of the most important aspects of any business. In this article, you will find five other words that act as synonyms for customer service. But before that let’s check what the definition of customer service is.
What Does “Customer Service” Mean?
The assistance the company provides to customers who use its products/services. Imagine that you pay every month for internet to a certain telecommunications company. At some point, the internet connection goes down and you contact Customer Service.
Customer service is the most common term for a customer service department.
After all, when you work in this department is to make customers happy and satisfied, meet their needs, and help them when they need it.
These Are the 5 Other Words for Customer Service
1. Customer Support
The meaning of this term is the same as for ”Customer Service”. It is about responding to customer inquiries, resolving problems, and dealing with complaints.
Customer support is the more common term for software companies or companies that provide their services through the internet. For example, when you buy something online and have problems with the credentials provided for that software, you contact customer support.
2. Customer Care
Customer care is more focused on the customer’s concern and making the customer happy. There does not need to be a problem to resolve as there is with Customer Support. Customer care helps in the overall satisfaction of the customer. It ensures that your customers are not lost and you can retain them in the business.
3. Client Service
Whether you use Client or Customer depends on your relationship with that person.
Client – a person who uses the services or advice of a professional person or organization. For example – ”a lawyer with many famous clients” or ”Social workers must always consider the best interests of their clients.”
Customer – a person or an organization that buys something from a shop/store or business. For example – ”one of the biggest customers” or ”They know me – I’m a regular customer.”
4. Support Service
Support service is another not very commonly used term that indicates that the company cares about its customer’s experience.
5. Call Center
A call center is more accurately the place from where customer service employees work. They use telephones, computers, and communications equipment to facilitate communication between customers and company representatives.
Other Customer Service Categories
1. Technical Support
This type of support takes care of customers who need assistance with how the software works, how products are used, how programs are installed etc.
The services that the IT support maintains include basic IT, software maintenance and installation, hardware installation and repair, networking, and data recovery.
4. Software Support
The difference between software and IT is that IT can support physical devices (hardware) such as laptops, mice, cameras, etc. While in software support there is no such support, there is only software support – programs, operating systems, etc.
5. Travel Support
Travel support helps someone with disabilities during their travels. It is a useful service for people who want to take a vacation but are not able to organize all the necessary aspects before their trip starts. When you want to book your flight or reserve a hotel or rental car ahead of time, it’s a good idea to add travel support to your reservation so that you can relax and enjoy your time without worrying about anything else besides sightseeing and trying new food.
6. Sales Support
There are three main types of sales support: pre-sales support, post-sales support, and initial contact. Pre-sales support refers to any action taken by a vendor in an attempt to convince a potential customer to purchase their product. Post-sales support includes any emails or phone calls made after the sale has been made in order to collect feedback, improve customer service, troubleshoot problems, and resolve issues. Initial contact is what happens when a salesperson first reaches out with the aim of selling their product.
7. Marketing Support
Marketing support takes care of advertising campaigns, social media, events, and more in order to bring awareness to the brand which will ultimately increase sales pipeline volume.
Examples of When You Can Contact Customer Service
• If something goes wrong with your purchase;
• If you need to cancel an order;
• If you have a question about your order;
• If there is a problem with the quality of your product or it doesn’t work;
• If you can’t figure out how to do something on a website or app;
Conclusion
A strong customer support system includes efforts from both the company side and from the customers themselves. The company should strive to provide a quality product and service that satisfies its customers’ expectations. At the same time, the customer should be polite, civil, and understanding when they are communicating with customer support staff.
