Most often customers have access to a representative of the support department. That is why it is important that communication goes smoothly and this representative shows a good level of knowledge. In addition to solving the problem, another important part is the attitude towards the customer. For the best performance we have prepared the following customer service email response samples.
We will need the below information to finalize the change of your company name:
1.New Business Name 2.Contact Name 3.Service Address 4.Billing Address 5.VAT Number 6.Billing Email Address(s)
I will create an internal ticket for the change and once resolved, I will reach back to you.
Should you have any other questions please let me know.
Have a great day!
Sincerely, (YOUR NAME)
EXAMPLE
Subject: Customer service- call reply
Hello Adam,
I did not quite understand your question over the phone, so I am sending you an e-mail to make sure I have all the information in order to provide you with an accurate answer.
If you would kindly explain to me what the issue is I will forward it to the responsible (YOUR COMPANY NAME) team and follow-up until you get a reply.
I’m reaching out to you because we were informed that you require assistance. My name is (YOUR NAME) and I will be able to help information that you have.
I’m looking forward to your email in order to help with your query.
Have a nice day!
Best regards, (YOUR NAME)
EXAMPLE
Subject: Customer support – forward request to sales
Dear Andy,
Thank you for reaching us!
However, your request is sales-related and a member of our Sales team has been engaged to provide you with an alternative option in case you wish to sign a renewal for the service.
If I can be of any assistance, please do not hesitate to contact me!
I’m reaching to you to provide you with our contact details. We were informed that you have struggled to find any contacts with our company (YOUR COMPANY) and thus I decided to reach out to you. Furthermore, we will avoid any possible communication gaps in the future.
