Changing sales representatives is not very common, but when management decides they want to transfer an account from you to another colleague, you need to inform your client of the changes. For this, you need to write a formal email informing the client that you will no longer be managing their account and they will need to contact another colleague of yours.
In your email, you should include the new sales rep’s name, email, and number. Eventually, you can set up a meeting to introduce the new person.
You can choose one letter of the below 10 sample letters informing your client of a change of sales representative.
EXAMPLE 1
I would like to inform you that as of today you have a new sales representative – (NAME). You will be able to contact him for any inquiries, as you have contacted me until now. If you still want to discuss anything with me, I’m always on the line.
I’m glad to have had the opportunity to serve you. I hope you have been satisfied.
EXAMPLE 2
I’m writing this email to inform you that as of today (NAME) will be your new sales representative. He has been in this industry for many years, and I’m sure he is serving you at a high level.
You can contact him for any sales-related queries. He is also open to an introduction meeting. Please let him know.
EXAMPLE 3
As of today, your account has been transferred to a new sales representative. As you have been contacting me for any queries, you can now contact my colleague (NAME). His email is (NAME) and his phone number is +1111.
EXAMPLE 4
Let me introduce your new sales representative – (NAME). He has recently joined the company, but he has a lot of experience, and he will serve all your needs in the best possible way and in a prompt manner.
Do not hesitate to contact me if you think I will be of help to you.
EXAMPLE 5
I would like to inform you that you have a new sales representative. He has many years of experience in the IT field, has worked in several technology companies and will be able to give you the best advice for your company. I leave you his coordinates:
Email – (EMAIL)
Phone number – +1111
Thank you for being understanding with me and I hope I leave you in better hands.
EXAMPLE 6
I’d like to inform you that today is my last day with the company and I wanted to introduce your new sales representative – (NAME). I’m very glad to have had the opportunity to serve such a loyal customer as you. If you wish you can add me to the LINKEDIN platform – (NAME).
EXAMPLE 7
I’m pleased to introduce your new sales representative (NAME). He has great sales experience and has been awarded several times as salesperson of the year. From today you will be able to contact him for any inquiries. If you would like to get to know him more he will be happy to set up an online meeting.
EXAMPLE 8
As of the 15th of April, I will not be part of the (COMPANY) team. In this regard, I would like to ask you if it would be convenient for us to have an online meeting to introduce your new sales representative. I will tell you about his background and he will have the opportunity to tell you more about himself.
EXAMPLE 9
I would like to inform you that from Monday your needs and queries will be taken care of by (NAME). You can email him at (NAME) or call him at +1111. He will be your new sales representative.
EXAMPLE 10
Unfortunately as of May 13th, I will no longer be part of (NAME). First, I want to thank you for the time we worked together and second, I wanted to present to you your new sales representative – (NAME). You can reach him at (EMAIL)
Following are my contact details where I look forward to staying in touch with you.
Personal email:
Linkedin profile: