You have the right to send a payment reminder email to your customer in order to collect their overdue payment. In this post you find phrases, sentences and sample emails that you can use to notify your client about the overdue payment. You need to know that usually, on each invoice is specified the due date and after that date, you need to send a reminder. The recommended due days need to be at least 30.
Phrases for a payment reminder email
Request for payment
forward your remittance deal with the problem send the money
Pay attention to
indicate draw your attention to mention
To inform you that the payment has not yet been made
As we are waiting so long for As we have not yet received As we are in desperate need of
In case you have already transferred the money
If you will have sent If you are thinking of sending If you have already sent
In case the payment has recently been made
forget about this email ignore this reminder do not take account of this note
Please you to
we would be most thankful we would be happy we would be grateful
Sample sentences to collect your overdue payment
I refer to an invoice
We are writing in connection with your outstanding account of… We would like to draw your attention to our invoice of… (date). Our invoice, of which we enclose a copy, was sent to you on… (date).
First reminder
As the account has not yet been cleared, could you please send your remittance as soon as possible? May we remind you of our terms 30 days net. Kindly send your remittance as soon as possible. As we have not yet received payment, we would be grateful if you could forward your remittance as soon as possible. As no advice of payment has been received from our bank, we would be glad if you would arrange for the settlement of the invoice.
Second reminder
We enclose a statement of your account. We feel sure that its settlement has been overlooked, but having already sent one reminder, we must insist that payment be made within the next seven days. Having received no reply to our letter of … in which we reminded you that we are still awaiting settlement of our invoice no.901, we must request payment of the amount due without further delay. We wish to remind you that our invoice no.901 dated … is still unpaid/outstanding and ask you to give the matter your immediate attention.
Third reminder
Unless we have received your remittance within seven days, we shall have to hand the matter over to our solicitors. Despite two reminders sent to you on … and …, the amount of our invoice no.901 is still outstanding and is now three months overdue. As we have received no reply from you, we shall take legal proceedings unless payment reaches us within the next seven days.
If the client has already paid the invoice
Should you have already settled the account, please disregard this reminder. If you have already sent the required amount, please ignore this reminder.
Sample emails
EXAMPLE
Subject: Your open transactions
Sirs or Madams,
According to our earlier reminder, we still have outstanding invoices that are still overdue. Therefore we have to ask you to settle the amount as soon as possible. If the payment already has been issued, within the last few days, please disregard this letter. If you have any questions, please don’t hesitate to contact us.
Yours faithfully, (YOUR NAME)
EXAMPLE
Subject: Collection reminder
According to our records, we are having an outstanding invoice that is unpaid. We kindly ask you to settle the amount in the nearest future. If the payment already has been issued, within the last few days, please disregard this letter. If you have any questions, please don’t hesitate to contact us.
Best regards, (YOUR NAME)
EXAMPLE
Subject: Overdue invoices
Dear Sirs or Madams,
Attached you find a reminder of your open transactions, which are overdue. Please be so kind to balance the amount within the next seven days.
This is our 3rd and last reminder. We draw your attention to the fact that the following invoices are overdue. We urge you to verify this reminder and to take care of the remittance. If we have not received your payment within the next eight days we will employ our lawyer.
Yours sincerely (YOUR NAME)
EXAMPLE
Subject: Invoice number 901
Hello,
In our system, it turns out that you have an overdue invoice. I am sending it attached. Please pay the amount due on the unpaid invoice. If payment has already been made within the last few days, please ignore this email.
Regards, (YOUR NAME)
EXAMPLE
Subject: Collection email
Hello,
I hope you are in good health.
We have been informed by the accounting department that you have an overdue invoice from January. I wanted to ask you if you have received it?
